Data Operations Team Leader

About Us

We’re a truly international company, fourth largest in our industry and operating across 119 markets. An inclusive, innovative global FMCG business supported by 26,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all.
As we move forward, our consumers will be at the heart of what we do, evolving to needs and expectations and committing to a more meaningful contribution to harm reduction by building a successful NGP business. Integral to our long-term success is our sustainability strategy, behaving responsibly and supporting our ambitions, all underpinned by high governance.
Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

The Role

Focus on leading broad Global Data operations, managing the people, resources, and information systems to deliver effective and efficient Master Data processes for Imperial Brands entities. In addition, the person will be responsible for maintaining the transition process for the growing DS Tower.

Key Accountabilities

Financial Control

• Daily team management to assure effective and efficient resource allocation
• Work with other DS stakeholders including O2C, P2P, R2R GPOs, Procurement, IBM, superusers and IS for business process change, including continuous process improvements and the rollout of new technologies for CoC processes
• Implement proposed business / process changes
• Responsible for operational reporting
• Work collaboratively with Imperial Brand entities to provide efficient and effective processing in line with the KPIs/SLAs agreed with the retained teams in markets, clusters, regions and Group head office
• Ensure compliance with group policies and group internal controls framework
• Proactively drives individual and team performance to achieve results

Transition Management

• Support Receiving Organisation setup by supporting hiring, onboarding and training of DS team members

Critical Decisions

• Accountable for promotions and hiring within DS Tower
• Accountable for decisions relating to overall performance of the DS delivery tower

Key Relationships

• Procurement - support and resolve Procurement queries on supplier data
• Cluster/ Market Finance Team
• IT
• FSS Team

Skills and Experience

Essential

• Experience in team management of 5-15 members teams
• Understanding of Global Master data management – Customers, Suppliers, Financial Data
• Experience in SAP or other ERP system
• Experience in process mapping, process improvements and automations
• Understanding of KPI/SLA and Service governance framework concepts
• Master’s
• Fluent in English
• 6-9 years of experience in MDM in the international environment - preferably SSC/BPO
• Managing a team of 8-10 FTEs
• Ability to present data and findings in a clear and concise way
• Excellent verbal and written communication skills
• Attention to detail and consistently delivering high quality work

Desirable

• Ability to work and thrive in highly ambiguous environments with ever-changing priorities
• Ability to adapt to different cultures, intercultural sensitivity

Next Steps

Interested applicants should apply with their CV highlighting their suitability for the role.