Finnish - Speaking Customer Service Specialist

Job content

What we offer:

• Attractive hourly salary

• Possibility of remote working

• Work in hours: 8 a.m. – 5 p.m.

• A possibility to be in constant use of the languages you know and keeping them on a fluent level

• Full training and necessary equipment

Your responsibilities:

• Dealing with inbound calls according to the script and procedure;

• Dealing with chat, e-mails, and posts in social media;

• Handling customer complaints, log cases in the system;

• Update cases up to date in the system, work with follow-ups;

• Providing information about client’s products, services, company;

• Contacting different departments, specialists (from the client’s side) to resolve the customer issue.

Our requirements:

• Fluency in Finnish is a must;

• Polish or English as an additional language - B1/B2;

• Excellent written and communicational skills, active listening skills;

• Problem-solving ability;

• Assertiveness and determination;

• Ability to deal with stressful situations such as talking with demanding clients or performing tasks under time pressure.

Job Types: Full-time, Contract, Permanent

Salary: 9,500.00zł per month

Work Remotely:

• Yes