Job type: Full-time

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At IBM, work is more than a job - it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities

Change Manager’s main responsibility is to provide evaluation and approval to Change requests about IBM Customer-approved process. Change Managers gather necessary information from all stakeholders, challenge statements delivered by Change Requestors and make sure that each approved Change has followed due process and poses least possible risk to Customer’s IT environment.

In This Role You Will

  • join a team of experienced professionals working for a small group of Customers
  • have regular interlocks with the Customers, presenting the Change requests to them and gathering required approvals in a professional and timely manner
  • be responsible for chairing Change Advisory Board meetings where missing details on Changes are discussed and decisions on Change approvals is being made
  • oversee and coordinate maintenance weekends, obtaining reports from technicians on status of their tasks and delivering reports to the Customers

As our Customers and many of our colleagues are in Belgium and Luxembourg, fluent English is a must and Dutch or French at any level is an added advantage. We also value people who are self-driven and who understand business priorities as it is sometimes necessary to take decisions or engage management on short notice in situations with impact on Customers’ business.

Additional Benefits

  • Internal and external training and certifications
  • Upskilling programs, wide possibilities of skills’ development
  • Multisport card
  • Private medical package (Medicover) and insurance package
  • Fresh fruits in the office
  • Cinema, ski, and mountain trips for IBMers
  • Holiday camps for children
  • Discounts for IBMers (for a wide range of services/products)
  • Social Fund benefits

Required Technical and Professional Expertise

  • English - B2 or higher
  • ITIL Foundation certificate or more than 1 year of working in an ITIL-based role
  • Change Management experience

Preferred Technical And Professional Expertise

  • French - B1 or higher
  • Dutch – B1 or higher
  • Formal IT education
  • Experience working with HP Service Manager or SCCD (Maximo)
  • Ability to manage other people in situations of high-pressure

About Business Unit

This position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.

As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.

Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.

We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what’s next.

Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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