Kierownik Działu Obsługi Klienta (Head of Maintenance)

We belong to the international financial group Societe Generale. We are part of Societe Generale Equipment Finance, the largest leasing group in Europe.

We have been successfully operating on the Polish market for 23 years. We finance machinery and equipment, means of transport and technology, offering our clients leasing, loans and other financial solutions.

Thanks to belonging to the Group, we guarantee solid financial security, and our specialists provide the highest level of services and serve with great knowledge of the domestic market, industries, procedures and legislative solutions.

We work with suppliers who offer services on a global scale, thanks to which we ensure profitable transactions for our clients.

We have 4 branches in Poland, with the head office in Warsaw.

Our internal cooperation is based on mutual respect, tolerance for individual differences, promoting dialogue and sharing knowledge. We work similarly with our clients. We help them in the implementation of projects, while paying attention to any risks associated with it. We take care to observe the principles of transparency, the highest ethical standards and reliability of information.

We recruit only based on our requirements and the individual advantages of each candidate. We develop the professional skills of employees and increase their scope of responsibility, avoiding any kind of discrimination.

Due to organizational changes and development of the company we are looking for candidates for a position:

Kierownik Działu Obsługi Klienta (Head of Maintenance)

Main Tasks

• Managing the team of 10 people
• Comprehensive handling of leasing / loan contracts and after-sales service
• Optimizing processes in order to increase work effectiveness
• Active searching for opportunities of improvement and work / processes automation
• Workload monitoring and reporting of all activities
• Handling of the RPA process of termination of contracts
• Supervision / changes to transaction documentation in cooperation with the Legal Department
• Handling of automatic financing of residual value
• Supervision of newly implemented Call Center and managing improvements
• Cooperation with other departments and insurance broker

Requirements

• Experience in a managerial position of at least 3 years in financial institution (leasing, banking)
• University education, preferably in finance / banking / management
• Ability to apply solution to non-standard topics and problem-solving skills
• Excellent work organization (accuracy, timeliness, reliability, the ability to prioritize tasks)
• Ability to support teams in the process of change and transformation and monitor overall activity
• Ability to conduct dialogue with various groups of stakeholders, building relationships with others and effective cooperation
• Advanced knowledge of MS Office (especially Excel and PowerPoint)
• Very good knowledge of English (min. B2)

We offer

• Salary adequate to experience and competences
• Possibility to work in an international environment and company in transformation process
• Attractive office location in the center of Warsaw with the view at Saski Garden
• Flexible working time (including Multisport card, medical package, life insurance, social package)

Aplikuj