Number of recruitment: 5

Position: Official staff

Job type: Full time

Salary: Negotiate

Education: Intermediate

Experience: Less than 1 year

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Job content

Our client is a large multinational family-owned consumer goods company offering high-quality products in nutrition, beauty, and home care.
The company was founded in 1959 in the United States, and operates in more than 100 countries while supporting direct sellers of the company's products. The Polish headquarters in Cracow were founded in 2010 and gather more than 600 employees speaking 28 different languages serving more that 40 countries.
The enterprise is known from its widely-addressed values of work-life balance, freedom, reward and family.


We look for candidates speaking English and German



Part of your daily responsibilities:



Manage business queries and inbound calls (each call lasts approximately. 2-3 minutes)
Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
Process requests and update data in the database
Document interactions in our ticket system
Generate innovative ideas and solutions that will improve customers satisfaction


What you’ll need:



Enthusiastic, communicative approach and willingness to support our customers
Fluent command of any above language at C1/C2 level is a must, together with English at minimum B2 level
A great approach to teamwork and focus on internal and external customers
Experience in customer service will be an asset, but is not a must


What can you expect:



Online recruitment process
Hybrid Work model (2 days from the office in the heart of Kraków and 3 days of work from home)
Private medical care
MyBenefit Cafeteria Platform (with Multisport card available)
Group Life Insurance after probation period
Additional day off for your Birthday
Additional two days off per year for voluntary activities of your choice
Employee discount for high-quality company’s products
Various portfolio of internal & external trainings: professional certifications, access to e-learning platform
Language courses co-financed by the company


Note: When you apply for this vacancy, you are giving your GDPR consent to SmartRecruitments.. We might share your CV details directly with our client for the purpose of recruitment.
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Contact Information

Contact: Rafaela Rafael

Click to apply for free candidate

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