Senior Customer Success Manager (w/m/d)

Job content

We are a well-financed start-up with senior founders solving a problem of process and automation discovery we experienced in our daily consulting work. Our clients are multinational enterprises aiming at transparency improvement and transformation of their own processes. We are using state of the art technologies including artificial intelligence to show results and solutions not known in the industry until now. Our motivated team is constantly growing. We are currently looking for hands-on colleagues joining our exciting endeavor! Our teams are located in exciting office locations in Cologne and Katowice.

Tasks

• Join the team and bring your experience to the table how to make Customer Success a winning initiative for KYP
• Facilitate customer engagement, product adoption and champion the customer journey
• Coach customers so they become increasingly self-sufficient and turn into KYP fans
• Spot and solve any issue that could affect customer satisfaction or retention
• Connect well to the customer organization and drive (executive-) stakeholder management and ultimate customer satisfaction
• Industrialize customer success operating model (e.g. process, governance, tools, interaction, KPIs, Trainings, etc)
• Constantly improve the way we engage with our customers and the way we work

Requirements

• 7+ years career experience with 2-3+ years relevant work experience in a customer-facing, customer success, account
  management or strategic consulting organization, preferably with SaaS experience
• Experience in dealing and interacting with different customers with different seniority and cultural background
• Demonstrated to deliver well above client expectations in multinational project environments
• Solid technical background with experience to explain and shape complex environments
• Exited to start something new in a dynamic and entrepreneurial environment and change the way our customers think and become successful

Benefits

• Joining a strong, fast growing multinational team with a professional approach, sharing knowledge and cracking exciting problems together
• State-of-the-art working environment, lots of data to work with and colleagues enjoying to do so together with you
• An outstanding team and office located in Cologne or Katowice
• Start-up flair paired with professional group experience