Storage Engineering Expert (NAS)

Job content

Alcon is the global leader in eye care, dedicated to helping people see brilliantly.

With our 70-plus-year heritage, we are the largest eye care device company in the world – with complementary businesses in Surgical and Vision Care. Being a truly global company, we work in over 70 countries and serve patients in more than 140 countries.

Out of our competence center in Warsaw we support various IT sub functions: from ERP through Infrastructure Services or Commercial, Digital and Finance IT. Our main goal is to support Alcon transformation journey and build a strong organization that can quickly react to changing business environment. By joining our center in Warsaw you will become a part of the global Alcon IT Team – working closely with the stakeholders from all around the world.

Join Alcon and help the world See Brilliantly!

The core of Storage Engineering Expert (NAS) role is to monitor, administer and support the core service technology infrastructure in tandem with our third party IT managed services partners and to act as a high-level expert who can address issues escalated from the operational team members. In this role you are required to have strong technical skill across multiple disciplines and strong desire to learn and apply designs, techniques, patterns and technologies while strengthening the team.

How You Will Make a Difference

• Providing technical support for storage hardware, software & virtual appliances supporting hosted application environments and managed services.
• Providing routine maintenance and upgrades to server hardware, including software updates and firmware releases.
• Possessing competence in documenting NAS administration and support efforts via ServiceNow, which includes troubleshooting methodology, work logs, and resolutions.
• Executing change management and audit processes consistently with documented procedures and generates a new process when there is not an existing process.
• Being responsible for the monitoring of storage systems, measuring system stability, availability and capacity performance via Logic Monitor, OCI and other metric reporting tools.
• Possessing competency in documenting NAS design decisions to resolve or prevent prior historical issues in environment.
• Coordinating with onsite IT (and non-IT) staff members for monitoring, troubleshooting and daily production/operations.
• Developing, documenting, and standardizing preventative maintenance routines to system availability and performance standards on production systems.
• Developing technical solutions using supportable methodologies that adhere to departmental standards and conventions.
• Investigating, troubleshooting, and resolving incidents and problems within defined service level agreements.
• Installing, configuring and maintaining storage hardware inclusive of physical and virtual tape libraries or drives along with disk storage targets.
• Performing activities related to install, configure and managing NAS devices and fiber switches.
• Executing FC zoning for NON-Prod and Production storage volumes.
  

What We Can Offer You

• Opportunity to work on best in class technology platforms and solutions and master in the area of Network Solutions, having the broad view at all the technologies & tools used in Alcon globally.
• Opportunity to work in a high paced agile environment with people who are passionate of delivering outcomes and a culture of simplification and ownership.
• Empowerment to create, improve and work on the innovative solutions that will deliver the highest value and determine the direction of our organization growing & developing.
• Ability to cross skill and grow or move (horizontally/vertically) within many different areas of specialization in the organization, according to your professional interests and preferred direction to grow your competencies and enrich the experience.
• Truly international environment and daily interactions with colleagues from all over the world.
• Attractive benefits package, including private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other.
• Attractive compensation package (including bonus scheme).
• Flexible working hours and remote work possibilities.
• Brand new office with a lot of facilities inside, located at NewCity building, 15 Marynarska Street, Warsaw.
  

Skills For Success

• Bachelor’s degree or equivalent years of applicable experience.
• 5+ years of experience in back up & storage "NAS" area, preferably in a storage engineer or administrator role.
• Experience with distributed computing environments preferred.
• Strong understanding of performance and tuning of storage systems and network equipment to support NAS systems.
• Ability to demonstrate being effective working independently with minimal supervision.
• Able to communicate clearly to customers and IT leadership.
• Able to deliver capacity planning, life cycle management and general administration.
• Able to execute local and cross-site replication of DR data.
• Ability to fluently read, write, understand and communicate in English.